Our Approach

Conversion Value Delivered

We solve the problems that lead to patient leakage, avoidable deterioration, inappropriate utilization, financial losses, and nursing stress.

Realize Returns

Conversion Healthcare lowers leakage and increases retention, which helps you retain your most profitable patients, and helps you maximize the care experience.
Lower penalties and optimize compliant revenue
  • 31% decrease in CHF readmissions
  • 41% decrease in COPD readmissions
  • 40% decrease in pneumonia readmissions
  • 55% decrease in cancer hospitalizations

Drive greater patient loyalty
  • 20% increase in wellness visits
  • 44% reduction in missed appointments
  • 30% increase in target surgeries
Optimize the patient experience
  • Improved HCAHPS scores
  • Increased clinical capacity for nursing staff
  • Streamlined patient communication and action

Free Your Nurses to Focus on Clinical Work

Nurses report that up to 70% of their workload is dedicated to non-clinical, practical tasks like scheduling follow up visits and ensuring transportation.
Conversion Healthcare’s Patient Advocates and Care Guides identify and resolve the practical, emotional, and social barriers that impact a patient’s ability to adhere to a care path. They also serve as an escalation point. As they identify potential clinical gaps, they engage and inform nursing staff of a possible problem. The result? Better patient interactions, lower barriers to care, and freed nursing capacity to focus on high-value, clinical work.
Case Study

Southeastern Community System

The Problem

The health system faced penalties for excess readmissions and undertook a pilot for COPD and CHF. Based on the success of the pilot, the system expanded the application of Conversion Healthcare’s solutions to additional BPCI-A conditions.

The Conversion Solution

Care Guidance services were provided through on-site Care Guides to 163 COPD and 179 CHF patients. Disease-specific outreach included practical barrier resolution, medication adherence, smoking cessation, patient education, dietary instruction, monitoring, assessments, and other non-clinical interventions.

The Results

Care Guidance reduced the readmission rates for COPD and CHF patients, producing a savings of $1,170 per patient or $400K in total savings just during the pilot phase.
31% decrease in CHF readmits
41% decrease in COPD readmits
Case Study

Large Mid-Atlantic Hospital

The Problem

A large, multi-site hospital in the mid-Atlantic region was struggling with high readmission rates in pneumonia and sepsis patients.

The Conversion Solution

Care Guidance services were provided among a trial of 208 navigated patients via Conversion Healthcare’s remote contact center to a portion of pneumonia and sepsis patients across all campuses. Disease-specific outreach included practical barrier resolution, medication adherence, patient education, monitoring, assessments, and other non-clinical interventions.

The Results

Care Guidance reduced the readmission rate for pneumonia patients by 49% and for sepsis patients by 40%, producing a total savings of $2,850 per patient or $592 in total savings within the target population.
49% decrease in Pneumonia readmits
40% decrease in Sepsis readmits
Case Study

Maryland Bariatric Practice

The Problem

A bariatric practice that is part of a large system needed to find a way to drive additional patient pipeline in a highly-competitive market.

The Conversion Solution

Conversion Healthcare delivered a tailored social media and retargeting program to drawn in the right prospects. An online seminar was developed to help further qualify potential patients. And insurance verification services along with appointment adherence outreach helped to make sure that individuals progressed through the pipeline.

The Results

The practice realized a 15% increase in consults, a 65% conversion rate from request for information to online seminar completion, an increase in surgeries performed even during pandemic stay-at-home orders, and a “best-fit” pool of new patients who are educated, qualified, and prepared for the patient journey.
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